FAQ’s

We do not book railway tickets directly. However, we can assist you through our affiliated ticketing agents. A service charge of ₹150 to ₹250 per person is applicable in addition to the actual fare charged by Indian Railways. Please note that we do not facilitate Tatkal ticket bookings.

A: No, we do not guarantee confirmed tickets or specific berths. All bookings are subject to availability, and seat/berth allotment is done by Indian Railways through CRS.

No, we do not charge any service fee for air ticket bookings. You only pay the actual fare as shown at the time of booking.

No, airfares are dynamic and can change at any moment. We recommend confirming your ticket quickly to lock in the fare.

A: Yes, you can extend your stay either before the tour begins or after it ends. However, any extensions must be arranged in advance and are subject to availability. Additional costs such as accommodation, transfers, and meals during the extended stay will be at your own expense. Please contact us as early as possible if you wish to make such arrangements so we can assist you accordingly.

We offer special discounts for repeat customers and group bookings. From time to time, we also run promotional offers and seasonal deals. Please contact us for the latest discounts available.

You can book a trip by:

• Calling our customer sales team for assistance
• Visiting our office in person
• By Email

We accept various payment methods, including:

• Bank transfers
• Cash (for in-person bookings)
• GPay
• Cheque
• Credit card (with applicable extra charges around 2%)

An advance payment of ₹10,000 per person for domestic tours and 25% of the total tour cost + air ticketing for international tours is required to secure your booking.

The balance payment is typically due 25 days before the start of the domestic tour, and 1 month before for international tours.

We recommend booking at least 2–3 months in advance, especially for international or peak-season travel. However, we also offer last-minute deals when available.

Yes, we provide a Leave Travel Certificate (LTC) for the tour undertaken. Your Travel Advisor will issue a system-generated LTC upon your request.

We recommend carrying the following essentials on your tour:

• A valid photo ID ( Original Adhar card/ Valid Passport )and travel documents (tickets, visa, etc.)
• Comfortable clothing and footwear suited to the climate
• Personal toiletries and medications
• Mobile phone with charger and power bank
• Weather protection (umbrella, sunscreen, sunglasses, raincoat)
• A small backpack for day trips
• Snacks, water bottle, and any specific personal items you may need

The amount of money you should carry depends on your destination, tour inclusions, and personal spending habits. Most of your major expenses (accommodation, transportation, and meals) are usually covered in the tour package. However, we recommend carrying extra money for:

• Personal expenses (shopping, snacks, etc.)
• Optional activities or entry fees not included in the package
• Emergency or unforeseen expenses

Each evening, your tour manager or group leader will brief you about the next day’s schedule, including departure time, sightseeing plans, meals, and important instructions.

To ensure a smooth experience for all guests, our tours run on a fixed schedule. If you are late, the group may proceed without you to avoid delays. In such cases, you will need to arrange your own transportation to rejoin the group at the next location, at your own expense. We strongly recommend being punctual and staying in touch with the tour manager for real-time updates and support.

The seating arrangement in the bus follows a rotational system. This means that seats are assigned or rotated periodically to ensure fairness and comfort for all passengers over multiple trips.

The sightseeing vehicle is air-conditioned (AC). However, please note that the AC will be non-operational while traveling through hilly areas for safety and technical reasons.

During the tour, we provide breakfast, lunch, high tea, and dinner as part of the package. Please note that non-vegetarian meals are served only at dinner only. Some tours have restricted non veg options like 3 times a week. Pilgrim tours are always with veg food only.

Doctor or medical personnel is not appointed on tour. Of course we are well connected with local doctors and hospitals in case of any emergency on tour.

Wheel-chair facility is not available on tour. Wheel-chair bound guests will have to carry their own wheelchair and s/he should be accompanied by their family member/s who can move/carry the wheel chair.

In such case before leaving the airport you are required to fill up the complaint claim form at the airline counter. You may need to provide your hotel/ residence details to airline, so your baggage can be sent to your hotel directly by airline if you are on tour.

Yes, most itineraries include some free time during the tour, allowing you to explore and shop for local souvenirs, handicrafts, specialty items, and more. However, the amount of shopping time may vary depending on the tour schedule.

Our tour packages include Deluxe Category accommodations for Domestic Tours, However we use 3 star hotels at most of the places, ensuring comfort and quality during your stay. For International Tours, we provide stays in well-rated 3-star or 4-star hotels, selected for their location, amenities, and guest satisfaction. Specific hotel names and details will be shared in your final itinerary before departure.

At the time of booking, you will be informed of the suggested hotel names or the type of accommodation typically used for that specific tour category. These suggested names are also mentioned in the tour itinerary on our website. The confirmed list of hotels will be shared before the tour departure.

Generally, rooms provided are either twin-bedded, double-bedded, or single occupancy, depending on your booking. If an extra bed is required, it is usually arranged in the form of a mattress placed on the floor.

As a single traveller, you can opt for a single occupancy room by paying the applicable single room supplement or the corresponding tour price.

Most hotels generally offer Wi-Fi services. However, availability and speed may vary depending on the hotel or property. In some cases, the service may be complimentary, while in others it may be chargeable. Please note that Wi-Fi may not be available in certain remote locations.

Not necessarily. We offer visa assistance services for our international tours. Our team can guide you through the documentation process and even apply on your behalf in many cases. However, the final approval of the visa lies with the respective embassy or consulate. If you prefer to apply independently, you are free to do so, but we recommend consulting with us first to ensure all requirements are met.

The visa process typically involves the following steps:
1. Documentation: Submit required documents such as passport, photographs, travel itinerary, bank statements, and other supporting papers.
2. Application Submission: We assist you in filling out the visa application form and scheduling an appointment (if required).
3. Biometrics/Interview: Some countries may require you to attend a biometric appointment or personal interview at the consulate or visa center.
4. Processing: Once submitted, the embassy/consulate processes your application, which may take a few days to several weeks, depending on the country.
5. Visa Issuance: Once approved, the visa will be stamped in your passport or issued electronically (e-visa), and we will inform you immediately.

We provide full assistance throughout the process. However, visa approval is at the discretion of the issuing authority.

If you already hold a valid visa for your travel destination, please inform us at the time of booking and share a copy of the visa with our team. This will help us skip the visa application process and proceed with your travel arrangements smoothly. Please ensure that your visa is valid for the full duration of the tour and covers the required number of entries (single or multiple).

If your visa application is rejected, we will guide you on possible next steps, which may include reapplying (if time permits) or choosing an alternative tour that does not require a visa. The visa fee is non-refundable, as it is charged by the respective embassy/consulate. Any tour cancellation due to visa rejection will be subject to our cancellation policy. We recommend applying for the visa well in advance to avoid last-minute issues.

Yes, you can definitely take your grandson on the tour. However, if he is a minor (under 18 years of age), additional documents may be required, such as:
• A valid passport and visa for the child
• A notarized NOC (No Objection Certificate) from both parents if they are not accompanying the child
• Birth certificate or other proof of relationship
• Copies of parents’ passports and contact details

Our team will guide you through the necessary documentation and help ensure a smooth travel experience for both of you.

Customized Holidays are tailor-made travel experiences designed to suit your personal preferences, schedule, and budget. Unlike group tours, you have the flexibility to choose your destinations, travel dates, accommodation type, sightseeing activities, and pace of travel. Whether you're planning a romantic getaway, family vacation, or solo trip, our travel experts will create a personalized itinerary just for you.

Your customized holiday package typically includes:

• Accommodation as per your chosen category (budget, deluxe, luxury)
• Daily breakfast or other meals as per the plan
• Sightseeing tours and activities based on your interests
• Airport and local transfers
• Transportation (private vehicle )
• Travel assistance

Additional services such as visa assistance, travel insurance, flight bookings, or special experiences (like cruises, shows, or adventure sports) can be added based on your preferences. A detailed list of inclusions will be shared in your final itinerary and quotation.

You will receive your confirmed service vouchers and travel documents (including hotel confirmations, transfer details, sightseeing tickets, etc.) 5 to 7 days before your departure. In some cases, where bookings are finalized late or during peak seasons, documents may be shared closer to the travel date. Our team will keep you informed and ensure you receive everything in time for a smooth and hassle-free journey.

The cancellation policy for a customized holiday varies based on the services booked (flights, hotels, sightseeing, etc.) and the policies of the respective suppliers. However, general guidelines are as follows:

• Cancellation made 30 days or more before departure: Minimum cancellation charges may apply.
• Cancellation made 15–29 days before departure: Up to 50% of the total package cost may be charged.
• Cancellation made less than 15 days before departure: Up to 100% of the total cost may be non-refundable.

Please note that visa fees, insurance, and any non-refundable bookings will not be refunded under any circumstances.

Our cancellation policy for domestic tours is as follows:
( charges mentioned are apart from air ticketing )

• 90 to 45 days prior**: ₹3,000 PP
• 45 to 30 days prior**: ₹4,500 PP
• 30 to 15 days prior**: 30% of the tour cost
• 15 to 10 days prior**: 40% of the tour cost
• 10 to 2 days prior**: 70% of the tour cost
• 1 day prior or on the same day**: 100% of the tour cost

Our cancellation policy for International tours is as follows:
( charges mentioned are apart from air ticketing and visa charges )

• 90 to 45 days prior**: ₹4500 PP
• 45 to 30 days prior**: ₹6,500 PP
• 30 to 15 days prior**: 30% of the tour cost
• 15 to 10 days prior**: 40% of the tour cost
• 10 to 2 days prior**: 70% of the tour cost
• 1 day prior or on the same day**: 100% of the tour cost

Refund processing typically takes 14 working days from the date of cancellation. However, the exact timeline may vary depending on the type of service (such as flights, hotels, or activities) and the policies of the respective suppliers. In some cases—especially during peak seasons or with international services—refunds may take longer.
We will keep you informed throughout the process and notify you once the refund has been initiated.

In the rare event that Vihar Travels cancels a tour due to unavoidable circumstances (such as low participation, government restrictions, natural calamities, or other operational challenges), you will be offered the following options:

• Full refund of the amount paid, as per the terms and conditions.
• Option to reschedule or shift to another tour/package of your choice, with the applicable difference in cost (if any).
• Credit voucher that can be used for future bookings with us, valid for a specific period.
• Same tour can be customized in the same cost with some alterations in inclusions.

We truly appreciate your feedback, as it helps us improve and serve you better. You can share your experience through the following ways:

• Post-Tour Feedback Form: At the end of your tour, our tour manager will provide you with a feedback form to share your comments and suggestions.
• Email: You can write to us at domestic@vihartravels.in with your feedback, suggestions, or concerns.